Refund policy

SNIPA Return Policy – Simple & Secure

At SNIPA, we take product quality and customer satisfaction seriously. Every item is inspected, documented, and securely packed before leaving our Ontario facility.

Return Conditions

  • Items must be in brand-new, unused condition with original box, accessories, manuals, and protective materials.
  • Items must not show any signs of use, installation, mounting, pairing, or adjustment.
  • Returns must be initiated within 30 days of purchase using the same email used to place the order.
  • Used products, even if slightly mounted or tested, are not refundable and are covered under our Warranty Policy instead.
  • Claims for defects or shipping damage must be submitted within 48 hours of delivery and include photo/video proof.

Inspection & Verification

  • All shipments are verified with photos, serial numbers, and internal records before dispatch.
  • High-value items (e.g., scopes, mounts, tactical optics) undergo enhanced inspection and are tracked individually.
  • Any returned item that doesn’t meet our policy will be denied and returned to the sender.

Return Process

  1. Email your return request to support@snipa.ca within 30 days of purchase.
  2. Once approved, ship the item within 5 business days and send us the tracking number.
  3. Customer is responsible for return shipping unless the issue is confirmed as a SNIPA shipping error.

All returned items are inspected by SNIPA's technical team within 5 business days. If approved, your refund will be issued to the original payment method within the same period.

Every SNIPA order is inspected, verified, and securely documented before shipping.